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Terms & Conditions

Health Haven – Terms & Conditions

Effective Date: August 1, 2025
Contact Email: admin@healthhavenclinic.com

These Terms & Conditions (“Terms”) govern your use of the SMS Service (“Service”) provided by Health Haven and its affiliates (collectively, “Health Haven”), through our third-party service provider. By opting in to receive SMS messages from us, you agree to these Terms as well as our SMS Privacy Policy.

If you do not agree with these Terms, please do not use the Service. Health Haven reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting, and your continued use of the Service will signify your acceptance of the revised Terms.

1. Eligibility

By using this Service, you confirm that you are:

  • At least 18 years of age, OR

  • Under 18 and have the consent of a parent or legal guardian to use the Service.

2. Description of Service

The Service allows Health Haven to send SMS messages to your mobile device. These messages may include:

  • Appointment reminders and confirmations

  • Health tips and educational content

  • Service updates and important notices

  • Patient care follow-ups

  • Promotional or special offers (only if you have opted in to receive marketing messages)

Message frequency will vary based on your interactions with us. Standard message and data rates may apply.

3. Opt-In

You may opt in to the Service by:

  • Submitting your mobile number via our website or registration form

  • Signing consent forms at our clinic or events

  • Sending an SMS keyword to our designated number
    By opting in, you consent to receive SMS messages from Health Haven to the mobile number provided.

4. Opt-Out

You may opt out of receiving messages at any time by texting STOP to our designated number.

  • After you send “STOP,” you will receive a confirmation message and will no longer receive messages from us.

  • To rejoin, you may opt in again at any time using the same methods described in Section 3.

5. Support & Help

If you are experiencing issues with the Service:

  • Text HELP for more assistance

  • Contact us directly at admin@healthhavenclinic.com

6. Charges & Carriers

  • Message and data rates may apply based on your mobile carrier’s plan.

  • Health Haven is not responsible for any charges billed by or collected by your mobile carrier.

  • Carriers are not liable for delayed or undelivered messages.

7. Privacy

Your privacy is important to us. Please review our SMS Privacy Policy for details on how we collect, use, and protect your information.

8. Limitations of Liability

Health Haven is not responsible for:

  • Delays in message delivery

  • Undelivered messages due to technical issues, carrier delays, or incorrect mobile numbers

  • Any damages arising from your use of the Service beyond the extent permitted by law

The Service is provided “as is” without any warranties, express or implied.

9. Prohibited Use

You agree not to use the Service to:

  • Send unlawful, abusive, harassing, or obscene content

  • Violate any local, state, or federal laws or regulations

  • Interfere with or disrupt the Service or networks connected to it

10. Termination

Health Haven may suspend or terminate your access to the Service at any time without notice for:

  • Violating these Terms

  • Misuse of the Service

  • Compliance with applicable laws or carrier requirements

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which Health Haven operates, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions about these Terms or the Service, please contact us: admin@healthhavenclinic.com